![]() And if for any reason the product doesn't meet your expectations, you have 30 days from the date of receipt to contact us and request a return. If you require a different color, please don't hesitate to contact us for an exchange. We are committed to ensuring your satisfaction with our products, and we understand that sometimes you may need to exchange an item or return it for a refund. If you have any questions about shipping or delivery, please contact us at & exchanges These fees are not included in the cost of shipping and will be your responsibility to pay upon delivery. If you're ordering from outside of Canada or the USA, please note that you will be responsible for any customs duties and fees that may be incurred. ![]() Please note that additional shipping charges may apply to orders shipped outside of these areas. We offer free shipping to the contiguous USA and Canada on all Designed By Taylor products. If there are any delays in shipping your order, we will notify you as soon as possible. Orders will typically ship out within 1-5 business days after the order is placed. We use UPS, FedEx, or Purolator to ship our products, and all shipments come with tracking information. We'll do our best to meet these dispatch estimates, but can't guarantee them.Īll items ordered from our store will be shipped from our warehouse in Alberta, Canada. It usually takes 5-7 Days (a tracking number will be sent to you). However, after we dispatch your item, the courier oversees the shipping process. Shipping your order within your expected timeline is our priority. We use high quality pine wood with natural variations in wood grain and knots, which adds something special and unique to each piece!īuyers are responsible for any customs and import taxes that may apply.
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